Frequently Asked Questions

1. WHAT IS THE USUAL TURNAROUND FOR A BESPOKE CHANDERLIER?
2. WHO WILL FIT THE CHANDELIER?
3. CAN CHANDELIERS BE WIRED FOR OUTSIDE THE UK?
4. HOW DO I CLEAN MY CHANDELIER?
5. WHERE WOULD I BE ABLE TO BUY SPARE PARTS?
6. DO YOU PROVIDE BULBS?
7. DO YOU REALLY MANUFACTURE CHANDELIERS OR DO YOU IMPORT THEM?
8. CAN YOU DELIVER OVERSEAS?
9. CAN YOU INSTALL OVERSEAS?
10. CAN YOU MANUFACTURE A CHANDERLIER TO OUR SPECIFICATION?
11. CAN YOU GUARANTEE SWAROVSKI COMPONENTS ARE GENUINE?
12. CAN YOU REPLACE ANTIQUE CRYSTAL?
13. ARE ALL YOUR CHANDELIERS AND WALL LIGHTS ELECTRICALLY TESTED?

Answers...

1. WHAT IS THE USUAL TURNAROUND FOR A BESPOKE CHANDERLIER?

   IT DEPENDS ON THE COMPONENTS REQUIRED AND QUANTITY OF CHANDELIERS ORDERED BUT A GENERAL IDEA IS BETWEEN 3 AND 12 WEEKS.
    

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2. WHO WILL FIT THE CHANDELIER?

   THIS IS NOT A SERVICE WE OFFER BUT HAVE MANY CONTACTS AND ARE ABLE TO DIRECT OUR CUSTOMERS TO A PROFESSIONAL CHANDELIER INSTALLER. 

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3. CAN CHANDELIERS BE WIRED FOR OUTSIDE THE UK?

   WE CAN WIRE CHANDELIERS FOR ANY COUNTRY UPON REQUST.  THEREFORE, REWIRING CHANDELIERS IN OUR READY TO ORDER CATEGORY, FOR ANOTHER COUNTRY WILL TAKE LONGER.

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4. HOW DO I CLEAN MY CHANDELIER?

   SAFTEY FIRST:  ALWAYS ENSURE THE CHANDELIER IS SWITCHED OFF BEFORE CARRYING OUT ANY WORK AND THAT YOU MOVE THE LADDER AROUND THE CHANDELIER – NEVER TURN THE CHANDELIER.  REMOVE CRYSTAL DRESSING AND WASH IN WARM WATER WITH A WASHING-UP DETERGENT AND RINSE IN SAME TEMPERATURE WATER.  DRY WITH A LINEN CLOTH.  GENTLY WIPE OVER ANY COMPONENTS ON THE CHANDELIER WHICH CANNOT BE REMOVED. 

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5. WHERE WOULD I BE ABLE TO BUY SPARE PARTS?

   WE OFFER SOME COMPONENTS FOR SALE .  PLEASE ENQUIRE. 
   

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6. DO YOU PROVIDE BULBS?

    WE DO NOT PROVIDE OR SELL BULBS.

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7. DO YOU REALLY MANUFACTURE CHANDELIERS OR DO YOU IMPORT THEM?

   WE MANUFACTURE CHANDELIERS IN OUR LONDON FACTORY. 

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8. CAN YOU DELIVER OVERSEAS?

   WE CAN DELIVER OVERSEAS.

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9. CAN YOU INSTALL OVERSEAS?

   
   
   THIS IS NOT A SERVICE WE OFFER BUT HAVE MANY CONTACTS AND ARE ABLE TO DIRECT OUR CUSTOMERS TO A PROFESSIONAL CHANDELIER INSTALLER. 

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10. CAN YOU MANUFACTURE A CHANDERLIER TO OUR SPECIFICATION?

    WE OFFER A BESPOKE SERVICE AND AFTER CONSIDERING THE SPECIFICATION, OFFER OUR QUOTATION.

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11. CAN YOU GUARANTEE SWAROVSKI COMPONENTS ARE GENUINE?

    WE GUARANTEE OUR CHANDELIERS ARE EXCLUIVELY TRIMMED WITH SWAROVSKI STRASS BY PROVIDING A CERTIFICATE OF GUARANTEE OF ORIGIN. 

    
    

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12. CAN YOU REPLACE ANTIQUE CRYSTAL?

    WE HAVE A LIMITED STOCK OF ANTIQUE CRYSTAL COMPONENTS.  PLEASE ENQUIRE. 

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13. ARE ALL YOUR CHANDELIERS AND WALL LIGHTS ELECTRICALLY TESTED?

    WE ELECTRICALLY TEST OUR CHANDELIERS AND WALL LIGHTS.

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